Chaos Computers would like to make your purchasing process as easy and enjoyable as possible so we have created a "how to guide" on how to navigate your way through our website, pick the item that you would like to purchase and pay for it online. The FAQ's will inform you on how to shop around, choose your desired item, pay and return your purchase if you are not happy.
Frequently Asked Questions
Of course we can! Our full team of sales and technical gurus are always on hand to answer any and all questions and queries you might have. Call us now or drop us an email and we’ll gladly help in any way we can with your product choice or offer comprehensive advice on all things IT!
Because our industry is so dynamic, and new products are coming out daily and other products are being discontinued just as quickly, we recommend you check with us by email or phone to ensure your product is available. If it isn’t we’ll ALWAYS have an alternative to recommend!
We try and be as contactable as possible at all times! Call any of our 7 branches or email us now – we’ll make sure your query is put in the hands of the nearest guru – whether it’s sales, accounts, technical or even plumbing!
Online, we accept all South Africa credit cards. In store, you can pay by cash, EFT, credit or debit cards.
We do not accept any returns on software. This is because most software requires a unique CD or serial key to use and activate online. Once this key or serial has been used, we are unable to resell it. Even if the software is still sealed, we cannot refund or exchange software purchases.
Almost all printer manufacturers do not include a cable to connect the printer to the computer as standard. You'll need to purchase a cable as a separate item when you place your order.
Through our experience in retail, we know clients that buy notebooks/laptops often buy certain accessories or other products with them. We’ve taken this knowledge and applied it in an easy-to-use bundle system with the notebooks/laptops we sell.
When you select a notebook from our range, you will be presented with a choice of bundles. All notebooks/laptops come with a free bundle option, but they all have other bundle options that will have an additional cost which is much less than purchasing the items separately.
Simply select the bundle of preference on adding the item to your shopping cart, and our system will work out the rest for you.
If you need to return any product purchased from us, online or in-store, you have two options for returning it to us, whether for warranty or any other reason.Bring the product in to any of our branches and we’ll book it in for you.Alternatively, you can send it to our head office in Kenilworth, Cape Town via courier, for the attention of our RMA department.
If you return a faulty product to us which contains (or is) storage media such as a hard drive, flash drive or digital camera - then that data probably won't be on it when you get it back if its repaired. And it certainly won't be there if you get a replacement, so you'll need to back up the data before you return it to us if you can. Chaos cannot hold any responsibility for the recovery or loss of data.
Chaos offers a 7 day return policy. If at any time within the first 7 days of purchase, you want to return or exchange your product, you’re welcome to do so, provided the product and packaging is 100% complete and resellable. We cannot accept products for refund or exchange on products that are scratched, damaged or products that are blister-sealed or missing any packaging or accessories. For more on product returns please see our returns policy.
Chaos has a comprehensive returns policy.
In short, if you do happen to discover anything you have purchased from us is faulty, return it within 7 days and we’ll swap it for a new one. After that we will send it to the warranty provider for repair or replacement. We work very closely with our suppliers to ensure all repairs and warranties happen as quickly and smoothly as possible.
Chaos does not offer extended warranties on their products. Some manufacturers do offer extended warranties on their products. HP, Acer, Dell, Lenovo and many other brands have a comprehensive selection of warranty upgrade options available. Contact the Chaos sales team by email or phone to find out more.
On certain hardware and software, you will see the OEM or DSP tag in the name.
While every effort is taken to ensure all our deliveries and orders are perfect, we are human and once in a blue moon, slip ups do happen. Contact us immediately by email or phone, and we’ll do everything we can to make sure you’re entirely satisfied that your order is perfect in no time!
In-store we have to pay all sorts of expenses – lights, water, electricity, rent… the list goes on. Online, the computer elves that live in the internet work for free – so we can sometimes offer better prices online. While we try and keep all the prices the same, sometimes you will find that they do differ!
Absolutely! When you check out, just select the “buy in-store” option, and we’ll arrange it all for you. Collections are available at any one of our 7 branches! Just let us know which branch is the easiest for you when you check out!
You may find that the hard drive in your new laptop is reported as being anything up to 20GB less than the original website description. This is quite often due to there being a reserved "partition" on the hard drive which contains all the operating system installation and bundled software and a recovery area.
If the hard drive is a stand-alone or additional drive, it is due to a difference in how your operating system and drive manufacturers see 1 Megabyte. Your operating system takes 1Mb to be equal to 1,048,576 bytes. Hard disk manufacturers on the other hand, assume that 1Mb is equal to 1,000,000 bytes. For example, a 320GB hard disk may be reported as 305GB by the operating system.